At Fresh Start Cleaning, we are committed to providing exceptional cleaning services with utmost dedication and professionalism. Before engaging our services, we kindly request that you review our terms of service outlined below:

1. Service Description: Fresh Start Cleaning offers a wide range of cleaning services, including residential and commercial cleaning, move-in/move-out cleaning, deep cleaning, and more. Our skilled professionals employ industry-leading techniques and environmentally friendly products to ensure optimal cleanliness and customer satisfaction.
2. Scheduling: To arrange a cleaning appointment, please contact our customer service team via phone or email. We strive to accommodate your preferred date and time, and we appreciate a minimum of 24 hours' notice for scheduling changes or cancellations.
3. Access and Security: If you won't be present during the cleaning appointment, we request a secure method of entry to your property, such as a lockbox or providing a spare key. Rest assured, all keys will be handled with the utmost care and stored securely.
4. Payment: Fresh Start Cleaning accepts a variety of payment methods, including Interac e-Transfer, debit, and major credit cards. Payment is expected upon completion of the service unless prior arrangements have been made. For recurring services, we offer convenient payment plans.
5. Cleaning Supplies and Equipment: Our team brings their own cleaning supplies and equipment to ensure efficiency and consistency. However, if you have specific preferences or supplies you would like us to use, please inform us in advance, and we will accommodate your request.
6. Liability: Fresh Start Cleaning is fully insured and takes great care during the cleaning process. However, we kindly request that you secure any valuable or fragile items before our team's arrival. In the unlikely event of accidental damage, please notify us within 24 hours, and we will address the matter promptly.
7. Cancellations and Rescheduling: We understand that unforeseen circumstances may arise, and scheduling changes may be necessary. To avoid any inconveniences, we kindly request a minimum of 24 hours' notice for cancellations or rescheduling. Missed appointments or cancellations with short notice may incur a fee.
8. Customer Satisfaction: Your satisfaction is our top priority. If, for any reason, you are not completely satisfied with our service, please notify us within 24 hours, and we will make every effort to address and resolve the issue promptly.
By engaging Fresh Start Cleaning's services, you agree to the above terms and conditions. We are confident that our experienced team and exceptional customer service will meet and exceed your expectations. Thank you for choosing Fresh Start Cleaning — where cleanliness brings a fresh and delightful experience to your environment.